Privacy Policy

Last updated: {nog invullen}

This Privacy Policy explains how Sullivan & Reed Charleston collects, uses and protects your personal information when you visit the site or place an order. Using the site means you accept the practices described here.

Updates to This Policy

We may revise this policy from time to time as our operations or legal requirements change. The most recent version always appears on this page with the updated date above.

Information We Collect

We collect personal information in a few ways.

Information you give us directly: when you order or contact us, we may collect your name, billing and shipping address, email, phone number and payment confirmation details. If you reach out to support, we may keep a record of that exchange.

Information collected automatically: when you browse, some technical data is collected automatically, such as your IP address, browser type, device information and general usage data. It helps us understand how the site is used and improve it.

Information from service providers: we may receive relevant information from trusted partners who help with payment processing, hosting, analytics and fulfillment.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and service updates
  • Improve our site and services
  • Prevent fraud and protect our business
  • Meet legal and regulatory obligations

Where you've opted in, we may also send marketing emails. You can unsubscribe anytime using the link in those emails.

Cookies

Our site uses cookies and similar technologies to improve how it works and to analyze traffic. Cookies help us remember preferences and see how visitors use our pages.

You can manage or turn off cookies in your browser settings. Turning some off may change how the site works.

Sharing of Personal Information

We share personal data only where it's needed to run our business. This may include:

  • Payment providers
  • Shipping partners
  • IT and website service providers
  • Professional advisers where required

We do not sell your personal information.

We may also disclose information where the law requires it or to protect our legal rights.

Data Security and Retention

We use reasonable technical and organizational measures to keep your information safe. No system is ever completely secure, but we work with reputable providers and secure technology to protect your data.

We keep personal information only as long as needed for the purposes in this policy, including legal and accounting requirements.

Your Rights

Depending on where you live in the US, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data in certain cases
  • Object to or limit certain processing
  • Withdraw consent where processing is based on consent

To use any of these rights, contact us with the details below. We may need to confirm your identity before responding.

You may also have the right to file a complaint with the relevant consumer protection authority if you believe your data was handled improperly.

Children's Information

Our site isn't meant for anyone under 18. We don't knowingly collect personal information from children.

International Transfers

Some of our service providers may process data outside the US. When that happens, we make sure appropriate safeguards are in place in line with applicable data protection requirements.

Contact Information

Store Name: Sullivan & Reed Charleston
Warehouse Address: {nog invullen}

Address: {nog invullen}

Email: info@sullivanreedcharleston.com

Phone Number: {nog invullen}

Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM (ET)
Sat – Sun: 10:00 AM – 5:00 PM (ET)

Response Time: We aim to reply within 24 business hours.