FAQ
Here are the questions we hear most at Sullivan & Reed Charleston. If yours isn't covered, reach out to our support team.
How long does delivery take?
We prepare orders within 1–2 business days. Delivery inside the US usually takes 6–8 business days after your order ships. A confirmation email goes out once it's on the way.
Do you offer free delivery?
Yes. Free standard shipping on all US orders.
Where is Sullivan & Reed Charleston based?
We're an online fashion store serving customers across the US.
What should I do if my item arrives damaged?
If your item arrives damaged or faulty, reach out as soon as you can. We'll review it and set up a suitable fix.
Can I cancel my order?
Orders can be canceled within 24 hours of being placed. After that, it may already be moving through dispatch.
What is your returns policy?
You can return your item within 30 days of receiving it. Items need to be unused and in their original condition. Full details are in our Returns Policy.
When will I receive my refund?
Once your return arrives and we've checked it, refunds go back to your original payment method. Timing depends on your bank.
Do you provide product guarantees?
If something's wrong with your purchase, reach out. We look at each case on its own to give the right support.
How can I contact customer support?
Email us at info@sullivanreedcharleston.com
Do you ship outside the US?
Right now we deliver within the US only.
Do you have a physical store?
Sullivan & Reed Charleston is online only.
Can I place a larger or bulk order?
For larger orders, reach out to our support team and we'll help you directly.
How do exchanges work?
Want to exchange an item? Contact us first and we'll guide you through it.
How can I track my order?
Once your order ships, tracking details come to you by email.
Contact Information
Store Name: Sullivan & Reed Charleston
Warehouse Address: {nog invullen}
Address: {nog invullen}
Email: info@sullivanreedcharleston.com
Phone Number: {nog invullen}
Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM (ET)
Sat – Sun: 10:00 AM – 5:00 PM (ET)
Response Time: We aim to reply within 24 business hours.